VA Apologizes After Employee Voicemail Suggests Veteran’s Disability Concerns are “All About the Money"

An investigation and a formal apology have been initiated by a voicemail mishap at the Veterans Affairs (VA) facility in El Paso, Texas. VA employees were inadvertently recorded discussing a veteran's disability status in disparaging terms. After one employee had left a voicemail for the veteran, the recording, which was shared on social media, captured an exchange between the two. During the conversation, an employee posits that the veteran may be retaining his 100% disability classification solely for financial reasons, stating, "It's all about the money."

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The VA promptly responded. "VA is immediately contacting this veteran and extends its sincerest apologies," stated VA Press Secretary Terrence Hayes. "We are conducting an urgent investigation into this incident due to the unacceptable lack of care and compassion exhibited by these employees." Hayes confirmed that the VA is dedicated to maintaining the dignity of veterans and providing them with the highest quality of care.

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The voicemail, which was anonymously posted on Instagram, contained a brief conversation between the employees. They speculated that the veteran may be attempting to preserve his disability status for financial benefit and discussed the veteran's potential need for a pulmonary exam. The VA has been administering disability benefits to an increasing number of veterans, with 33% of living veterans currently receiving these benefits.

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Following the investigation into this incident, VA officials have pledged to take appropriate action and have reaffirmed their dedication to upholding the dignity of veterans.

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